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12: The Elements of Great Managing is the 2006 sequel to 1999s First, Break All the Rules, written by Marcus Buckingham and Curt Coffman Based on Gallups proprietary Q12 survey from the mid1990s, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges i ISBN10: 159562998X ISBN13: 9781595629982 Material Type: hardcover
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- ISBN10:159562998X
- ISBN13: 9781595629982
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