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Every company today recognizes the importance of good customer service and putting the customer first Why, then, do service people so often treat us as though were supposed to serve them, rather than the opposite? How often do we feel neglected, frustrated, or just plain unhappy wondering what happened to basic civility and common courtesy? Why do things seem to be getting worse rather than better? And how can businesses train employees to offer... - ISBN10: 0743270274 ISBN13: 9780743270274 Material Type: hardcover
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- ISBN10:0743270274
- ISBN13: 9780743270274
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