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If you look at Southwest Airlines, and I admire what they do, theyve been the most successful airline in the industryGerard Arpey, CEO, American AirlinesThrough extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines positive employee relations and high performance through good and bad timesThomas A Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry ProgramIn an industry with ISBN10: 0071458271 ISBN13: 9780071458276 Material Type: paperback
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- ISBN10:0071458271
- ISBN13: 9780071458276
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