Coaching Knock Your Socks Off Service [Paperback] Zemke, Ron and Anderson, Kristin

Coaching Knock Your Socks Off Service [Paperback] Zemke, Ron and Anderson, Kristin

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Authors Kristin Anderson and Ron Zemke provide a practical guide to the daytoday challenges that arise in training superior customer service peopleKnock your socks off service d...

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Authors Kristin Anderson and Ron Zemke provide a practical guide to the daytoday challenges that arise in training superior customer service peopleKnock your socks off service doesnt just happen It requires coaching on an ongoing basis As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how to: help frontline employees hone their skills, maintain the motivation to perform, and meet new situations headonThe a ISBN10: 0814479359 ISBN13: 9780814479353 Material Type: paperback
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  • ISBN10:0814479359
  • ISBN13: 9780814479353
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