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Customer Retention in a Week
Customer Retention in a Week
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$39.20 - NEW
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This book aims to emphasise the overriding importance for businesses of retaining customers, and to explain how a successful customer focus can be achieved and maintained. The value of focusing on retaining customers; identifying customers and finding out what they want; offering incentives to maintain customer loyalty; mobilising employees to give customers what they want; retaining customers when things go wrong. ISBN13: 9780340849385 ISBN10: 034084938X Material Type: paperback
Description
Description
This book aims to emphasise the overriding importance for businesses of retaining customers, and to explain how a successful customer focus can be achieved and maintained. The value of focusing on retaining customers; identifying customers and finding out what they want; offering incentives to maintain customer loyalty; mobilising employees to give customers what they want; retaining customers when things go wrong., ISBN13: 9780340849385 ISBN10: 034084938X Material Type: paperback
Product Details
Product Details
ISBN10: 034084938X
ISBN13: 9780340849385
Publisher: [Smith, Jane]
Print Length: 96
Authors
Authors
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