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Service America!: Doing Business in the New Economy
Service America!: Doing Business in the New Economy
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Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity ISBN13: 9780870946592 ISBN10: 0870946595 Material Type: hardcover
Description
Description
Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity, ISBN13: 9780870946592 ISBN10: 0870946595 Material Type: hardcover
Product Details
Product Details
ISBN10: 0870946595
ISBN13: 9780870946592
Publisher: Albrecht, Karl,Zemke, Ron
Print Length: 203
Authors
Authors
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