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The Customer Shouts Back!
The Customer Shouts Back!
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This book asserts that, in the post 9-11 economy, it's customer EMPATHY...no customer "service" that will win lifetime customers. This book is the result of 11 years of customer service research; combined with the careful dissection of 1,000 random complaints found on blogs and websites worldwide throughout 2003 and 2004. ISBN13: 9781598580624 ISBN10: 1598580620 Material Type: hardcover
Description
Description
This book asserts that, in the post 9-11 economy, it's customer EMPATHY...no customer "service" that will win lifetime customers. This book is the result of 11 years of customer service research; combined with the careful dissection of 1,000 random complaints found on blogs and websites worldwide throughout 2003 and 2004., ISBN13: 9781598580624 ISBN10: 1598580620 Material Type: hardcoverThis book asserts that, in the post 9-11 economy, it's customer EMPATHY...no customer "service" that will win lifetime customers. This book is the result of 11 years of customer service research; combined with the careful dissection of 1,000 random complaints found on blogs and websites worldwide throughout 2003 and 2004., ISBN13: 9781598580624 ISBN10: 1598580620 Material Type: hardcover , ISBN13: 9781598580624 ISBN10: 1598580620 Material Type: hardcover
Product Details
Product Details
ISBN10: 1598580620
ISBN13: 9781598580624
Publisher: Ross Shafer
Print Length: 0
Authors
Authors
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