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What's the Secret?: To Providing a World-Class Customer Experience
What's the Secret?: To Providing a World-Class Customer Experience
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$12.75 - USED LIKE NEW
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What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers. ISBN13: 9780470196120 ISBN10: 0470196122 Material Type: hardcover
Description
Description
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers., ISBN13: 9780470196120 ISBN10: 0470196122 Material Type: hardcoverWhat's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers., ISBN13: 9780470196120 ISBN10: 0470196122 Material Type: hardcover , ISBN13: 9780470196120 ISBN10: 0470196122 Material Type: hardcover
Product Details
Product Details
ISBN10: 0470196122
ISBN13: 9780470196120
Publisher: DiJulius III, John R.
Print Length: 336
Authors
Authors
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