Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
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The Service Edge: 101 Companies That Profit from Customer Care
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God Is a Salesman: Learn from the Master
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The Connectors: How the World's Most Successful Businesspeople Build Relationships and Win Clients for Life
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Service America!: Doing Business in the New Economy
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